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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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The well-being and safety of passengers is our utmost priority. In response to the spread of Covid-19, Vietnam Airlines has been implementing various measures to provide our passengers the most comfortable flights possible, and we are also committed to policies that ensure our passengers' rights. We are continuously monitoring the situation and will provide updates as necessary. Please find details here.
Regulations on travel documents
Listed below are current regulations. These regulations are subject to change due to further announcements from local authority in the future.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines are not responsible if passengers are denied entry into any country, passengers will be responsible for any legal liability, and to pay any fine, penalty or charge imposed against us by the Government concerned, any detention costs we are charged; the cost of transporting passengers from that country and any other costs we reasonably pay or agree to pay. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
Please visit the IATA website for the latest entry requirements of the destinations you are travelling to.
In response to the evolving situation regarding the novel coronavirus, a number of governments have imposed entry restrictions for foreign travellers and border closure to curb the spread of the disease. Vietnam Airlines is reducing and suspending flights on some of our routes. For more information, please see our International flight schedule.
Passengers can also track real-time flight status for both international and domestic flights here.
To support our passengers with flights affected by the coronavirus pandemic, Vietnam Airlines' change and refund policy has become more flexible, better serving our customers' various needs. Please find more details here.
In order to ensure the safety, security and good health for our passengers, we have implemented safety measures both at the airport and on board. Our handling procedures, aircraft cleaning and disinfection are implemented with the latest hygiene protocols as recommended by IATA and WHO. Please read here for more information.
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