Guidelines for redeeming excess baggage award

Instructions to Redeem Miles for Excess Baggage Award on Vietnam Airlines website

Step 1: Check available miles

Members check miles to redeem excess baggage here. After choose From and To and click “Calculate”, the system will display the itinerary and equivalent miles.

Step 2: Login to the member account

Members visit vietnamairlines.com home page, select “Log-in” section at the top right corner, enter the member number and password, and click “Login”.

Step 3: Redeem miles

At the “Account Information” screen, select Redeem Miles.

At the “Redeem online” screen, select “Redeem Baggage”.

At the receipt of the excess baggage award window, enter the Reservation number and last name on the ticket purchased.

Continue to select the flight sector, beneficiary and quantity of baggage to obtain the award.

Check beneficiary information, baggage allowance, required mileage to be deducted, and proceed with authentication by entering the OTP code (sent to registered phone number or email address).

Step 4: Confirm the award

After the payment is completed, a confirmation of the itinerary and flight ticket information will be sent to your registered email address. If you do not receive an email within 01 hour after successful payment, please contact Lotusmiles using the below information.

Instructions to Redeem Miles for Excess Baggage Award via Email

Step 1: Members send requests for awards to the following email addresses: vip.lotusmiles@vietnamairlines.com (Millions of miles, Platinum, Gold members) or lotusmiles@vietnamairlines.com (Titan members, Silver, Registration) to check conditions for awards.

The request should include:

• Airline award redemption request;
• Nominee List (applying to Million Milers, Platinum, Gold and Titanium members getting awards for family members);
• Copy of the member’s travel documents (ID/Passport).

Step 2: The Gold Sen cotton program will deduct miles and awards if the member's request meets the eligibility.

Step 3: An award voucher will be sent to the member’s registered email; please contact Vietnam Airlines if no information is received.

Instructions to Redeem Miles for Excess Baggage Award at Branch Offices

Step 1: Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and get the award tickets issued.

Step 2: Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and get the award tickets issued. Please be prepared to show your original identity card/passport and Lotusmiles membership card.

Contact Lotusmiles Contact Center

For prompt support, please contact one of the following channels:

• Service time: 24/7;
• Contact Center: 1900 1800 (calls in Vietnam), (+84-24) 3832 0320 (calls from foreign countries);
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, Registered members).