Passengers with hearing and visual impairments

Passengers with hearing impairments

Vietnam Airlines provides assistance services to passengers who are hearing impaired, have a partial or complete loss of the ability to perceive sound or have language difficulties.

For flight safety, the number of deaf and visually impaired passengers on a flight will be limited.

Service booking

Passengers, please select one of the following service registration forms:

• During the process of purchasing tickets on the Vietnam Airlines website;
• After ticket issuance, go to the Vietnam Airlines website, click "Manage Booking" - "Buy ancillaries" - "Special services".
• Please, contact the Contact Center at 1900 1100 (for calls within Vietnam) or (+84-24) 3832 0320 (for calls from outside Vietnam) at least 24 hours before departure time.

To ensure safety, Vietnam Airlines limits the number of hearing-impaired passengers traveling without an escort on each flight. Unaccompanied Hearing-impaired passengers must apply for the service in advance.

If passengers bring guide dogs/service dogs on board, please notify and reserve the Service Animal Transport Service in advance.

Vietnam Airlines accepts carriage for passengers with limited mobility who are healthy and do not require medical clearance. Please click here for more details on Passengers requiring medical clearance.

Service charges

Charges: No charges.

Fare rate: Use the regular passenger fares.

Counter check-in

At some airports, Vietnam Airlines has priority counters to serve passengers requesting Special Services. To have a smooth flight, passengers are advised to arrive at the airport at least one hour prior to the normal check-in time.

On flight

Vietnam Airlines will arrange suitable seats for passengers and ensure their safety on the flights.

If requested, Vietnam Airlines cabin crew will assist passengers in:

• Moving in the aircraft cabin;
• Supporting passengers in completing immigration forms as required by relevant countries (on international flights).

Notes: Please be aware that our cabin crew is unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance inside the lavatory, or other personal care needs. Cabin crew are trained only in first aid and are not permitted to administer any injection or medication.

If you require in-flight meals based on your preferences, diet, or religion, please register for the Special Meals service.

At the arrival airport

Vietnam Airlines will have staff ready to assist passengers in getting off the plane and completing their journey.

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Passengers with visual impairments

Vietnam Airlines provides assistance services to passengers who are visually impaired, have partial or complete vision loss, and require special assistance.

Service booking

Passengers, please select one of the following service registration forms:

• During the process of purchasing tickets on the Vietnam Airlines website;
• After ticket issuance, go to the Vietnam Airlines website, click "Manage Booking" - "Buy ancillaries" - "Special services" and select the service.
• Please, contact the sales offices/agents or the Contact Center at 1900 1100 (for calls within Vietnam) or (+84-24) 3832 0320 (for calls from outside Vietnam) at least 24 hours before departure time.

To ensure safety, Vietnam Airlines limits the number of visually impaired passengers traveling without an escort on each flight. Unaccompanied visually impaired passengers must apply for the service in advance.

If passengers bring guide dogs/service dogs on board, please notify and reserve the Service Animal Transport Service in advance.

Vietnam Airlines accepts carriage for passengers with limited mobility who are healthy and do not require medical clearance. Please click here for more details on passengers requiring medical clearance.

Service charges

Charges: No change.

Fare: Use the regular passenger fares.

Notes:

• Visually impaired passengers can accompany children aged 6 and over.
• Passengers with visual impairments cannot travel with infants unless accompanied by an able-bodied passenger.

Counter check-in

At some airports, Vietnam Airlines has priority counters to serve passengers requesting Special Services. To have a smooth flight, passengers are advised to arrive at the airport least one hour prior to the normal check-in time.

On flight

Vietnam Airlines will arrange suitable seats for passengers and ensure their safety on the flights.

If requested, Vietnam Airlines cabin crew will assist passengers in:

• Moving in the aircraft cabin;
• Supporting passengers in completing immigration forms as required by relevant countries (on international flights).

Notes: Please be aware that our cabin crew is unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance inside the lavatory, or other personal care needs. Cabin crew are trained only in first aid and are not permitted to administer any injection or medication.

If you require in-flight meals based on your preferences, diet, or religion, please register for the Special Meals service.

At the arrival airport

Vietnam Airlines will have staff ready to assist passengers in getting off the plane and completing their journey.