Passengers requiring stretcher service

Vietnam Airlines provides medical stretcher service for passengers on flights with some specific requirements. Please read the information below to properly prepare the required paperwork for your flight.

Booking Stretcher service

Service booking instructions

The service should be booked at least 72 hours before the scheduled departure time using any of the following methods

• Request at Vietnam Airlines branch offices;
• Or request the service online using the form here.

Please be informed the medical stretcher service is subject to Vietnam Airlines' supply capacity on each flight.

Service charges

Stretcher service on board

• For the person escorting a passenger on a stretcher: Apply fare and free baggage allowance for regular passengers
• For the passenger using stretcher service on board: Apply the fare as a regular passenger and 06 times the weight of the free baggage allowance for the itinerary using the service.
• Charge of stretcher service: 06 times the highest fare rate applicable to adults with the same class of service as the ticket of a passenger using a stretcher, plus additional surcharges from Vietnam Airlines.

Service for passengers on stretchers using oxygen tanks

Notes: (For itineraries to/from the US, oxygen for medical use on board is free of charge.

Change in charges

Applicable when a passenger has completed booking the stretcher service, paid and confirmed by Vietnam Airlines, and desires to change the service. The charges for a change are as follows:

• Within 24 hours before or after the flight departure: 50% of the service charge and surcharges.
• More than 24 hours before the flight departure: 10% of the service charge and surcharges.

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Document preparation

Passengers requesting stretcher service have to complete MEDIF I, MEDIF II.

Passengers using the medical stretcher service must be accompanied by someone who meets the following conditions:

• Possess a medical certificate and the necessary professional qualifications to care for passengers;
• Can assist passengers in escaping in emergencies.

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Counter check-in

At the airport, please be aware that:

• The special services have been booked and confirmed by Vietnam Airlines;
• Have all required documents, which are still valid;
• At the time of check-in at the airport, the passenger is in good health to take the flight;
• The carriage of the passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.  

Vietnam Airlines recommends passengers arrive at the airport at least two hours before their scheduled departure time.

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On the aircraft

Vietnam Airlines arranges for staff to guide and assist passengers using the stretcher service and their companions from check-in to boarding the plane.

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At the arrival airport

Vietnam Airlines officials will contact the ground service company, security department, customs, and border police to help passengers and their companions during the check-out process.