HELPDESK
LOG-IN
SIGN-UP
Login
Country/Region
Language
If passengers cannot take their flights and voluntarily want to refund tickets or make changes (including changing tickets and canceling reservations), please refer to Vietnam Airlines' instructions for the following cases.
Voluntary refund is applied according to fare conditions. To refund tickets purchased on Vietnam Airlines website/app, passengers can choose one of the following methods:
Voluntary ticket change is the change of itinerary, flight, or class of service. To avoid no-show fees, passengers need to change to a new flight/class of service at least 03 hours before the departure time of the old flight.
The ticket exchange function on Vietnam Airlines' website/app only applies to tickets that meet the following conditions:
Notes: For reservations with under-2-year-old infants, please submit your ticket exchange request to onlinesupport@vietnamairlines.com.
For tickets issued before April 18, 2024, passengers can select one of the following options:
For tickets issued from April 18, 2024 onwards, passengers can select one of the following options:
Voluntary booking cancellation is the cancellation of one or more routes in the itinerary without an immediate fare refund. To avoid no-show charges, passengers should exchange for a new flight or request a refund at least 03 hours before the departure time of the former flight.
Passengers requesting booking cancellations are informed of the following information:
The cancellation function only applies to tickets purchased on Vietnam Airlines' website/app. For more information, please refer to the Guides for booking cancellation.
To rebook, passengers should contact the ticket office or Vietnam Airlines Contact Center within the ticket's validity period, or contact the ticket purchase helpdesk at the following phone number:
Passengers who purchase tickets using Vietnam Airlines' website/app can make a reservation request to onlinesupport@vietnamairlines.com.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message
Click here to find out more about the cookies we use and how to manage them