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Vietnam Airlines makes its best effort to assist passengers with baggage issues such as late arrival, lost, damaged, or forgotten baggage.
As soon as delayed, damaged and lost baggage is detected (collectively baggage irregularities), Vietnam Airlines recommends passengers to take the following actions:
If passengers want to supplement information about the baggage irregularities, please perform the following steps:
Notes:
After receiving the passenger's adequate information on baggage irregularities, Vietnam Airlines will actively find the baggage at the earliest time. The procedure for handling the complaint for baggage irregularities is as follows:
When the unclaimed property is discovered in the cabin, Vietnam Airlines will keep the baggage at the airport of arrival. Passengers can contact Vietnam Airlines to get the unclaimed baggage.
If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim their baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion.
To find the contact information when forgetting baggage, please visit “FAQ & Contact” - Worldtracer site and look up the lost baggage counter by arrival airport.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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