Service booking 

Baby stroller transportation service

Vietnam Airlines transports strollers for infants (under 2 years old) for free in checked or carry-on luggage. The stroller must fit into a baggage compartment in the passenger cabin. Passengers should contact Vietnam Airlines sales offices to book the service at least 24 hours before the scheduled departure time.

Passengers are advised to be at the airport at least 02 hours before departure to ensure sufficient flight check-in time.

Bassinet service

Vietnam Airlines provides bassinet service for free for infants under two years old and weighing no more than 11kg. Please be aware that bassinets are provided in a limited quantity and on a first-come, first-served basis.

Passengers need to book the bassinet service:

Special meals for minors

Vietnam Airlines provides free special meals for children (under 12 years old). Passengers, please find out information about the Special Meal and book the service in advance for a more complete flight experience.

Special meals can be ordered in the following ways:

In addition, passengers can prepare and bring their own meals on board. However, the self-prepared meals need to comply with Vietnam Airlines' regulations and carry-on baggage standards. Passengers, please refer to additional information on restricted items and liquids on the aircraft.

Unaccompanied minor service

According to Vietnam Airlines regulations, children aged 2 to under 12 must be accompanied by adults. For unaccompanied minors, please book the unaccompanied minor service in advance.

Notes

  • Vietnam Airlines does not carry children under 7 days old or those who require incubator care due to premature birth or medical issues.
  • Medical clearance will be necessary for children who require specific medical care. Please see more information on passengers who require medical clearance.
  • Children under the age of two must share a seat with an adult because Vietnam Airlines does not provide separate seats for them.

Conditions for people accompanying children under 14 years old 

Vietnam Airlines does not apply restrictions to passengers travelling with children over the age of 14. When travelling with children under the age of 14, passengers must meet the general and special conditions outlined in the itinerary below.

General conditions

All passengers travelling with children need to meet the following general conditions:

  • The escort needs to be at least eighteen years old (at time of departure ), are able-bodied, traveling in the same service compartment, not accompanying any reduced mobility passengers and not registered for any special services (except for special meals).
  • Physically and mentally able and willing to evacuate children in case of an emergency;
  • Pregnant women traveling with children should note the following requirements:
    • Do not fall into the following cases: uncertain time of being pregnant or estimated date of delivery; previously having twin, triplet children; having complications which can arise when delivery; being pregnant by artificial insemination; multiple pregnancy;
    • If traveling with children under 2 years old, pregnant women must be under 32 weeks of pregnancy;
    • If traveling with children from 2 years old to under 12 years old, pregnant women must be under 36 weeks of pregnancy;
  • An adult can accompany:
    • Up to 01 infant under 02 years old;
    • Up to 02 children between 02 and 06 years old;
    • Up to 01 under-two-year-old infant and 01 child between 2 and 6 years old;
    • Children from 6 years old: No quantity limit;
    • When the number of minors flying with a passenger over 18 years old exceeds the above standard, please contact Vietnam Airlines ticket office/agent to book the Accompanying Cabin Crew Service.

Conditions applicable on Vietnam domestic itineraries

A child companion does not need to be a parent/guardian, nor does a letter of authorization from the parent/guardian.

Conditions applicable on international itineraries

For Vietnamese national children, a companion needs to meet the above general conditions and the following conditions:

  • On flights from foreign destinations to Vietnam, the accompanying passenger is not required to be a parent/guardian/authorized person.
  • On flights from Vietnam to foreign destinations, a companion is required to be the parent/guardian/authorized person with documentation supporting the relationship with the child (birth certificate, household records or authorization certificate).

For children with foreign nationality or statelessness, a companion must meet the above general conditions and the following conditions:

  • On international flights to Vietnam, a companion must be the parent/guardian/authorized person and has documentation supporting the relationship with the child (birth certificate, household records or authorization certificate).
  • On flights from Vietnam to foreign destinations, the accompanying passenger is not required to be a parent/guardian/authorized person unless there are any other regulations by destination country.

Planning for travel

Travel documents

Passengers and the accompanying children need to prepare complete travel documents before the flight; please learn more about Document Requirements to have the most complete journey with Vietnam Airlines.

Free baggage allowance for children under 2 years old

Child passengers on Vietnam Airlines are always entitled to specific baggage allowances.

Carry-on baggage for children under two years old includes 1 piece and should not exceed 3kg (including food, milk, and nappy) and one compact stroller/cradle that fits inside an aircraft baggage compartment. If carry-on baggage compartments are out of place, strollers/cradles are transported as checked baggage (free of charge).

Hành lý xách tay cho trẻ em dưới 2 tuổi.

Checked baggage pieces for children under-2-year-old infants (not seated separately) are free of charge:

  • From/To the Americas: 01 piece, with a maximum weight of 23kg (total 3 dimensions do not exceed 115cm) and one foldable stroller.
    • Hành lý ký gửi cho trẻ em dưới 2 tuổi.
  • Other itineraries: 01 piece, with a maximum weight of 10kg (total 3 dimensions do not exceed 115cm) and one foldable stroller. Children under the age of two can bring a foldable stroller for free with tickets that do not have a free baggage allowance.

Hành trình khách cho trẻ em dưới 2 tuổi.

Purchase tickets for minors

Airfares for minors

An infant under the age of 2 who does not have a seat is charged 10% of the adult passenger's fare.

Children between the ages of 2 and 12:

  • On Vietnam domestic itineraries, apply 90% adult fare;
  • On international itineraries, apply 75% adult fare.

For children 12 years and older, apply adult fare.

How to determine a passenger's age

  • Infants: From 7 days to under 2 years old calculated according to the departure date of each flight segment.
  • Children: From 2 to under 12 years old at the departure date of the first flight segment.
  • Adults: From 12 years old at the departure date of the first flight segment.

How to buy tickets

Passengers can buy tickets for children in the following ways:

Counter check-in

Passengers travelling with children should arrive at the airport around 2 hours before the departure time and prepare the necessary documentation for check-in. Vietnam Airlines advises passengers travelling with children or in family groups to check in online to save time and select suitable seats in advance.

In-flight entertainment

On Vietnam Airlines flights, the Kid Zone entertainment program, which includes various engaging cartoons, a selection of children's music, and selected video games, will help keep young passengers busy and entertained, resulting in less stress and a more comfortable flying experience.

Explore the unique entertainment store for "little customers" of Vietnam Airlines.