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Vietnam Airlines provides assistance services to passengers who have mobility difficulties and require wheelchairs.
Passengers with limited mobility may choose any of the following two options:
Vietnam Airlines accepts carriage for passengers with limited mobility who are healthy and do not require medical clearance. Please click here for more details on passengers requiring medical clearance.
If passengers bring their wheelchairs on board, please provide the staff with the following information when purchasing tickets:
If passengers book Vietnam Airlines' wheelchair service, please use one of the following methods:
Service charges: No change.
Service type provided: Wheelchair service in the passenger cabin, on and off the plane, and on the apron.
To have a smooth flight, passengers are advised to arrive at the airport at least one hour before the normal check-in time.
At several airports, Vietnam Airlines offers various priority services for passengers requiring the wheelchair service:
List of Vietnam airports without specialized equipment:
Vietnam Airlines will arrange suitable seats for passengers and ensure their safety on the flights.
If requested, Vietnam Airlines cabin crew will assist passengers in:
Notes: Please be aware that our cabin crew is unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance inside the lavatory, or other personal care needs. Cabin crew are trained only in first aid and are not permitted to administer any injection or medication.
If you require in-flight meals based on your preferences, diet, or religion, please register for the Special Meals service.
Vietnam Airlines will have staff ready to assist passengers in getting off the plane and completing their journey.
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